Certification constitutes certification of conformity with the requirements of a standard or another normative document by an independent third person. The aim of certification is to provide an independent third person’s confirmation that the established requirements are fulfilled.

Metrosert has provided certification services since 1993. Certification services include:

• Certification of quality management systems (ISO 9001)
• Certification of environmental management systems (ISO 14001)
• Certification of occupational health and safety management systems (ISO 45001)
• Certification of food safety management systems (ISO 22000)
• Certification of systems for checking the actual contents of prepackages (e-mark)
• EMAS certification
• Product and service certification (translation services, etc.)
• AQAP-2110

In the provision of certification services, AS Metrosert complies with international standards and guidelines and is accredited by the Estonian Centre for Standardisation and Accreditation.

Metrosert’s accreditation is recognised in the European Union and beyond.

The general terms and conditions of certification services are available here.

ADDITIONAL SERVICES

In addition to certification audits, Metrosert offers all organisations the opportunity to avail of initial or further assessment of their management systems. Assessment may be necessary for a company that develops its management system and wishes to obtain an assessment of its conformity with the desired management system standard or other normative document. Assessment is not mandatory; however, it helps prevent more common errors in management systems and provides assurances with regard to the efficiency of the management process.

We are also available to conduct internal audits of various management systems, but not for organisations certified by AS Metrosert.
We offer public training and training ordered by companies in the area of management systems.

DECLARATION OF IMPARTIALITY

AS Metrosert understands the importance of impartiality in conducting certification activities. We guarantee and represent that we conduct certification activities objectively and impartially. Metrosert has identified and manages possible conflicts of interest and ensures the objectivity of certification activities. The impartiality of Metrosert’s certification activities is assessed by Metrosert’s Certification Council.

HANDLING APPEALS AND COMPLAINTS

Any appeals or complaints concerning the certification activities or decisions of AS Metrosert must be submitted in writing by
e-mail to sertifitseerimine@metrosert.ee.

The submitted appeals or complaints are registered and processed in accordance with the procedure established at Metrosert. A notice concerning the receipt of an appeal or complaint and the course and result of resolution thereof are forwarded to the submitter of the appeal or complaint in writing. Appeals are processed by the Management Board of AS Metrosert or Metrosert’s Certification Council. In the event of a disagreement with a resolution, the person involved may contact the accreditation institution.

INFORMATION REQUESTS

Please send any further information requests concerning the certification process by e-mail to sertifitseerimine@metrosert.ee

We shall respond to requests at the earliest opportunity, but not later than within 15 working days.

USE OF CERTIFICATES AND CERTIFICATION MARKS

The requirements for the use of certification logos are presented in the certificate and certification mark user manual.

 

FURTHER INFOMRATION

AS Metrosert’s Certification Division
sertifitseerimine@metrosert.ee