Metrosert, Estonia’s Applied Research Center and National Metrology Institute, will discontinue the provision of certification services as of March 2026.
As an exception, the auditing service for prepackages – verification of nominal quantity control systems (e-mark) will continue, as no other institution in Estonia provides this service.
Certification constitutes certification of conformity with the requirements of a standard or another normative document by an independent third person. The aim of certification is to provide an independent third person’s confirmation that the established requirements are fulfilled.
In the provision of certification services, AS Metrosert complies with international standards and guidelines and is accredited by the Estonian Centre for Standardisation and Accreditation.
Metrosert’s accreditation is recognized in the European Union and beyond.
The general terms and conditions of certification services are available here.
Declatation of impartiality
AS Metrosert understands the importance of impartiality in conducting certification activities. We guarantee and represent that we conduct certification activities objectively and impartially. Metrosert has identified and manages possible conflicts of interest and ensures the objectivity of certification activities. The impartiality of Metrosert’s certification activities is assessed by Metrosert’s Certification Council.
Handling appeals and complaints
Any appeals or complaints concerning the certification activities or decisions of AS Metrosert must be submitted by e-mail to sertifitseerimine@metrosert.ee.
The submitted appeals or complaints are registered and processed in accordance with the procedure established at Metrosert. A notice concerning the receipt of an appeal or complaint and the course and result of resolution thereof are forwarded to the submitter of the appeal or complaint in writing. Appeals are processed by the Management Board of AS Metrosert or Metrosert’s Certification Council. In the event of a disagreement with a resolution, the person involved may contact the accreditation institution.
Information requests
Please send any further information requests concerning the certification process by e-mail to sertifitseerimine@metrosert.ee
We shall respond to requests at the earliest opportunity, but not later than within 15 working days.
Use of certificates and certification marks
The requirements for the use of certification logos are presented in the certificate and certification mark user manual.
Further information
For further information, write to us at sertifitseerimine@metrosert.ee