Certification of goods and services

Certification of goods and services means verification by an independent third party of their conformity to the requirements of a standard or other regulatory document. Metrosert specializes in certification of the following goods and services:

  • Provision of translation services (EN 15038)

BASIC CERTIFICATION DOCUMENTS

  • ISO/IEC 17065 standard
  • Guidelines of the association European Co-operation for Accreditation (EA)

STAGES OF CERTIFICATION

Requesting a quote

The amount of work related to certification depends on the complexity of the product or service to be certified, the organization size and the number of places of business. If product testing is necessary, the fee for product testing at an independent laboratory is added to the certification fee. Product safety testing is to be carried out in a recognized testing laboratory. Organizations that accept the terms of the quote are signed to a certification agreement.

Certification audit

A competent team carries out the certification audit to verify conformity to the standards. The certification audit has two stages. In stage I, the adequacy of documentation, testing and manufacturing controls is assessed and any ambiguities are resolved. A report on stage I of the audit is presented along with description of non-conformities found.

Stage II of the certification audit is carried out no later than three months after stage I of the audit is completed. The objective of stage II of the certification audit is to assess how the organization’s manufacturing control system has been implemented. During the audit, visits are paid to all of the organization’s places of business involved in manufacturing. Findings made during the audit are analysed together with the representatives of the organization, determining the impact of the findings on the performance of the organization’s activities. The results of the certification audit are presented to the organization as a written report. The organization has three months to eliminate the non-conformities.

Issuing the certificate

The certificate is issued after all non-conformities found in the certification audit are eliminated. The certificate remains in force for three years. Regularly performed surveillance audits during the term of validity of the certificate verify the organization’s conformity to the requirements.

Surveillance audits

During the term of validity of the certificate, the surveillance audits are held at an interval of every six, nine or 12 months, depending on the agreement with the organization. The results of the surveillance audit are presented to the organization as a written report. The organization has three months to eliminate the non-conformities.

Renewing a certificate

The term of validity of an issued certificate can be extended every three years. To extend the term of validity of the certificate, a new certification audit shall be conducted. If no major changes have taken place in the organization, the extent of the certificate renewal audit shall conform to stage II of the certification audit.

ADDITIONAL SERVICES

In addition to certification audits, Metrosert offers all organizations the opportunity for supplementary evaluation of their manufacturing control system. A company may find it has a need for such an evaluation if it is developing its management system and desires to obtain an expert opinion on whether it conforms to the abovementioned standards. The evaluation is not obligatory, but helps prevent errors of a more general nature in the manufacturing system.

METROSERT ACCREDITATIONS

MORE INFORMATION

Metrosert AS
Phone: 372 681 4821
sertifitseerimine@metrosert.ee