The objective of certification is to give independent third-party assurance that the specified requirements are being complied with.
Metrosert has provided certification services since 1993. Our certification services include:
- Certification of quality management systems (ISO 9001)
- Certification of environmental management systems (ISO 14001)
- Certification of occupational health and safety management systems (EVS 18001/ISO 45001)
- Certification of food safety management systems (ISO 22000)
- Certification of pre-packaged product quantity verification systems (e-mark)
- Validation of Eco-Management and Audit Scheme (EMAS)
- Forest management certification (PEFC)
- Certification of goods and services (EVS 15038 etc)
Metrosert provides certification services in conformity with international standards and guidelines and has been accredited by the Estonian Accreditation Centre.
DECLARATION OF IMPARTIALITY
Metrosert is aware of the importance of impartiality in carrying out certification activities. Metrosert affirms that it carries out certification activities in an objective and unbiased manner. Metrosert has determined any and all possible conflicts of interest, applies measures to control these, and ensures the objectivity of its certification activities. The impartiality of Metrosert’s certification activities is evaluated by the Metrosert Certification Council.
HANDLING APPEALS AND COMPLAINTS
Appeals or complaints regarding Metrosert’s certification activities or decisions are to be filed in written form. All appeals or complaints are registered and handled pursuant to procedure established at Metrosert. The notice regarding acceptance of the appeal or complaint and the course and outcome of resolution shall be presented to the complainant or appellant in writing. Appeals are handled by the management board of AS Metrosert or the Metrosert Certification Council. Those who dispute the judgment of the above instances have the right of recourse to the accreditation body.
In addition to certification audits, Metrosert offers all organizations the opportunity for supplementary evaluation of their management system. A company may find it has a need for such an evaluation if it is developing its management system and desires to obtain an expert opinion on whether it conforms to the management system standard or other regulatory documents. An evaluation is not obligatory but helps prevent errors of a general nature from occurring in the management system and provides a sense of assurance regarding the effectiveness of the management process.
Phone +372 681 4817